The following questions might be helpful when considering a purchase from Brynn&Co.
What payment methods do you accept?
Payment is available via PayPal and Stripe Checkout. Please note that you do not need a PayPal or Stripe account to pay with them, just a credit or debit card.
What does PRE ORDER mean?
We usually only take pre orders for newly released Embroidery Kits. This means that any listing with PRE ORDER stated will be shipped to you once the supplies have arrived and been assembled in approx. 2-3 weeks after purchase. This does NOT include “Shipping time” in order for your item to arrive at your door.
Do you offer customisation or take custom order requests?
I love custom orders! Being able to create new and exciting things for my customers truly makes me happy.
However this is on a limited basis depending on current workload etc. If you are interested in discussing this in greater detail please visit our contact page I would love to chat and create together!
What fabrics do you use for your stitching?
All my designs are stitched using either Cream Calico cotton or White Kona Cotton fabrics.
I love the tension and thickness of both of these fabrics and the results are always stunning. I have stitched a lot with linens as well and they are lovely, often just a little looser so it’s totally up to you.
Can I use Brynn&Co. designs to create products and sell them?
All designs and documentation to support them are ©Brynn&Co./Amanda Bryde and are intended for personal use only.
I ask that you please do not sell my patterns, kits, or any products made from my designs for personal gain.
Do you sell your products locally?
I don’t currently have a brick and mortar shop where you can purchase Brynn&Co. for now everything is available online through our website or Etsy shop.
If you are local to the Sunshine Coast, feel free to contact me when you order as I am HAPPY to arrange a local pick up!
All shipping related questions please visit our shipping page.
Returns and Exchanges
All return & exchange related questions please visit our return & exchange page.